HIPAA Compliance - Privacy Policy

This is the HIPAA Notice of Privacy Practices (NOPP) TELOLIFE Notice of Privacy Practices (HIPAA-Compliant)

Effective Date: 30th September 2025

This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Our Commitment

TELOLIFE is committed to protecting your Protected Health Information (PHI) as required by HIPAA.

How We May Use and Share Your PHI

Treatment – to provide medical care, coordinate with doctors, pharmacies, or labs.

Payment – to process insurance claims, billing, and collections.

Healthcare Operations – to run TELOLIFE, improve services, and ensure quality care.

When Required by Law – to public health authorities, law enforcement, or courts.

Other Uses

We will not use or disclose your PHI for marketing, research, or any purpose not listed here without your written permission.

Your Rights

You have the right to:

See and get a copy of your medical records.

Ask us to correct your medical records.

Request limits on how we share your PHI.

Ask us to contact you in a different way (e.g., by mail instead of email).

Receive a list of certain disclosures we have made.

Get a paper copy of this Notice at any time.

File a complaint if you believe your privacy rights have been violated.

We will not retaliate against you for filing a complaint.

Our Duties

We are required by law to:

Maintain the privacy and security of your PHI.

Provide you with this Notice of Privacy Practices.

Notify you if a breach occurs that may have compromised your information.

Follow the duties and privacy practices described in this Notice.

Changes to This Notice

We may change this Notice. If we do, the new Notice will apply to all PHI we have about you, and we will post it on our website and notify you as required.

Contact Information

If you have questions, want to exercise your rights, or need to file a complaint, please contact:

Privacy Officer

TELOLIFE

info@telolife.com

You may also file a complaint directly with the U.S. Department of Health & Human Services, Office for Civil Rights.