FAQs

Frequently Asked Questions

Available in all states except Louisiana, Alabama, New Mexico.

We are a cash based solution only.

We do accept many HSA plans.

BMI of 30 or higher, or ≥ 27 with a weight-related medical condition and other risk factors.

All medications are shipped from FDA registered U.S. pharmacies.

We offer only medications intended for human use. Beware of sources offering experimental, research only or animal use products. All of our pharmacy partners work with each state board and the FDA to ensure products are safe and effective.

Once your prescription has been approved it is sent to the pharmacy for processing. You will receive an update with shipping information at that time.

At TELO we are here to support you throughout your weight loss journey. You can check in anytime through your patient portal or email Support@Telohealth.com.

Refill status can be checked or updated in the portal. For any other changes contact Support@telolife.com.

Any GLP-1 medications should be placed in the refrigerator upon arrival.

Subcutaneous Injections: Where and How To Give (clevelandclinic.org). How To Give A Subcutaneous Injection - Drugs.com